Welcome to Candid Insider: Unfiltered Truth from the Tech Trenches

Let’s be honest—most tech support stories never make it past the break room. The chaos, the shortcuts, the things we do just to keep systems running while pretending everything’s fine on the surface—that’s the version nobody talks about publicly.

Candid Insider was created for that reason.

After years in the industry, I’ve seen too much get swept under the rug: broken processes treated like “best practices,” analysts trained by tribal knowledge instead of documentation, and automation quietly replacing real people while leadership calls it “efficiency.”

This isn’t another polished tech blog pushing 'buzzwords' and 'corporate spin'. This is a space for the people doing the actual work—the ones keeping systems alive, cleaning up after rushed rollouts, and getting blamed when bad processes inevitably fail.

Here, you'll find:

• Honest takes on the state of tech support and IT operations

• Real stories (with names and places changed, of course)

• Industry critique rooted in experience

• A spotlight on what most companies would rather keep quiet

No sugarcoating. No PR fluff. Just the raw, unfiltered reality from someone who’s been in the weeds.

Welcome to Candid Insider. Let’s talk about what’s really going on.