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Tech support isn’t failing because of junior staff—it’s failing because broken systems and neglectful leadership are the norm. In this piece, we unpack how new hires are set up to fail and why surviving chaos shouldn’t be a job qualification.

At Candid Insider, we believe in calling out what's broken in IT support — not to stir the pot, but to start fixing what's long been ignored.

Quiet quitting isn’t just a phase—it’s tech workers tapping out from burnout, bureaucracy, and broken leadership. While execs chase KPIs, talent is quietly walking away—and not just to new jobs, but out of the industry entirely. Here’s why that should scare every tech leader.

Tech support isn’t always what it looks like on paper. Candid Insider dives into the real stories, broken systems, and quiet chaos behind the scenes in IT. No filters. No fluff. Just honest takes from someone who’s been in the trenches—and is finally speaking up.